NEW DELHI: IndiGo passengers who were supposed to fly in and out of the airports that are currently closed now have the option of doing so from "another nearby airport without any additional charges.” Thirty-two airports in north west and central India are currently closed, and IndiGo operates to 10 of them — Srinagar, Jammu, Amritsar, Leh, Chandigarh, Dharamshala, Bikaner, Jodhpur, Kishangarh and Rajkot.
While the 32 were to remain close till 5.29 am on May 15, after Saturday’s India-Pakistan ceasefire it remains to be seen when do they reopen as there is expectation the same might happen sooner than the earlier announced date. IndiGo also plans to operate extra flights to clear the rush of stranded passengers.
"Due to security reasons, until airports reopen, IndiGo stands committed to supporting its customers during this time. We understand the uncertainty this situation may have caused and want to assure you that our team is here to help. Change and cancellation fees are being waived for bookings made during this period. If customers were scheduled to fly into or out of the impacted airports, they may now choose to travel from or to another nearby airport without any additional charges. This flexibility is available across our network for eligible bookings. We are also planning to operate relief flights to support stranded passengers and will share updates as these plans are confirmed,” IndiGo said in a statement.
While the 32 were to remain close till 5.29 am on May 15, after Saturday’s India-Pakistan ceasefire it remains to be seen when do they reopen as there is expectation the same might happen sooner than the earlier announced date. IndiGo also plans to operate extra flights to clear the rush of stranded passengers.
"Due to security reasons, until airports reopen, IndiGo stands committed to supporting its customers during this time. We understand the uncertainty this situation may have caused and want to assure you that our team is here to help. Change and cancellation fees are being waived for bookings made during this period. If customers were scheduled to fly into or out of the impacted airports, they may now choose to travel from or to another nearby airport without any additional charges. This flexibility is available across our network for eligible bookings. We are also planning to operate relief flights to support stranded passengers and will share updates as these plans are confirmed,” IndiGo said in a statement.
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